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Delivery & Returns

Is this item in stock?

All products on our website are in stock and available for immediate dispatch unless shown as 'Call 01373 454411 To Order', this means we can deliver your order to you very quickly, subject to full payment authorisation.

The next dispatch date is shown against each product, and below is an indication of when you can expect your purchase.

 

All guitars are checked before dispatch

All guitars go through our 12 point checking procedure to make sure that it passes our standards before shipping. This helps ensure your guitar will reach you in perfect condition.

All guitars are checked against our 12 point check list and once passed, have a Guitarbitz quality control sticker attached.

In addition to this we want to ensure that no harm can come to your guitar on the journey between us and you and so we have a rigorous packing procedure involving multiple protective layers.

If you notice that this packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, refuse the delivery and call us immediately.

For your peace of mind, we have outlined the 12 Point Check and Packing Procedures to show how we are passionate about your instrument.

 

When will I get my order?

Guitar accessories - strings, straps, stands, tuners and other small items
* Orders weighing less than 2kg are posted First Class Royal Mail on the dispatch date shown.
* Orders weighing less than 2kg with a value over £30 will be sent First Class Royal Mail recorded delivery on the dispatch date shown.
* We cannot guarantee a delivery time for these orders, but First Class post usually takes 1-2 days.

Guitars, Amplifiers and larger items

* Orders weighing over 2kg are sent via our next working day courier service.

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Order Day/Time Dispatch Day Recepit Day for Courier Deliveries*
Monday before 4.00pm Monday Tuesday before 5.30pm
Monday after 4.00pm Tuesday Wednesday before 5.30pm
Tuesday before 4.00pm Tuesday Wednesday before 5.30pm
Tuesday after 4.00pm Wednesday Thursday before 5.30pm
Wednesday before 4.00pm Wednesday Thursday before 5.30pm
Wednesday after 4.00pm Thursday Friday before 5.30pm
Thursday before 4.00pm Thursday Friday before 5.30pm
Thursday after 4.00pm Friday Monday before 5.30pm
Friday before 4.00pm Friday Monday before 5.30pm
Friday after 4.00pm Monday Tuesday before 5.30pm
Saturday/Sunday Monday Tuesday before 5.30pm

* Northern Ireland, north of Scotland, Isle of Man, Shetland Isles, Western Isles, Channel Islands are a 2 working day area for DPD Local.

We will do everything we can to ensure you receive your goods within the time frame specified.
We work with our courier who have at least a 99% delivery rate with their next working day service.
If there are any unforseen delays we will do our utmost to rectify the issue.

We will email you confirmation when your order has been dispatched. If your order is sent via our couriers we will provide you with the tracking reference number.

You can track your order on our couriers website.

 

Weekend Deliveries

We can deliver to most UK mainland addresses on either a Saturday or a Sunday for just £8, this service is provided by DPD, and you will receive a 1 hour time slot via email and/or text message.

To arrange this service, simply add this product to you basket!

 

DPD Local Courier Delivery

The Home Delivery Service You Have Been Waiting For.
DPD Local will provide you with a one hour delivery window so you don't have to wait in all day for your parcel.  Please supply us with your mobile phone number and we can arrange for our couriers to text you your delivery window on the day of delivery.

When DPD Local deliver:
* You are given a one hour delivery window
* You are notified of this by text message on the morning of delivery
* You are notified of this by email on the morning of delivery
* If not convenient you can use the email to change the delivery date

 

International Deliveries

For full details on International Deliveries, please see here - International Deliveries Information Page

We can deliver to most European countries, with postage of just £1 for ALL orders under £35!

Orders over £35 will be charged £20 delivery, and will go by a tracked courier service, DPD, and these will take 2-5 days, depending on your location.

 

Our Returns Policy

Full details of our returns policy can be found in our Terms and Conditions.

Cooling Off Period - Under the ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’, you have a 'cooling off period', a right to cancel orders made on this website for 14 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code. Once the items are received safely at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition, unused and undamaged, we shall then arrange a full refund. You will be responsible for the costs of returning any unwanted item.

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