Guitarbitz Delivery Information - When will you get your order?

All products on our website are in stock unless shown as 'out of stock', this means we can deliver your order to you very quickly, subject to payment authorisation. The next dispatch date is shown against each product for your reference, and below is an indication of when you can expect your purchase.

Guitar accessories - strings, straps, stands, tuners and other small items

        * Orders weighing less than 1kg are posted first class on the dispatch date shown.

        * Orders weighing less than 1kg with a value over £20 will be sent recorded delivery on the dispatch date shown.

        * We cannot guarantee a delivery time for these orders, but 1st class post usually takes 1-2 days.

Guitars, Amplifiers and larger items

        * Orders weighing over 1kg are sent via our next working day courier service.

We will do everything we can to ensure you receive your goods within the time frame specified.
We work with our courier who have 99% delivery rate with their next working day service.
If there are any unforseen delays we will do our utmost to rectify the issue.

We will Email you confirmation when your order has been dispatched, with a job number if applicable.

You can track your order on this website by logging into My Account

International Deliveries

We can deliver to the following European countries,
France, Germany, Spain, Italy, Netherlands, Republic of Ireland, Luxembourg, Austria, Denmark and Switzerland - £20 per order.
Finland, Norway, Sweden and Portugal - £25 per order.
Please note that we can only deliver international orders to the billing address of the credit card used.
These orders typically take 3-5 working days to be delivered, you can still track your orders via the Internet in the same way.

Our Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000, you can return any goods to us at your own cost within 7 working days of receipt, provided that you inform us in writing (an Email), the goods are in an unused condition, all packaging and other information is present, and you request a Returns Authorisation Code from us, no returned goods will be accepted without this code.
We reserve the right to charge a shipping fee to recover our costs of getting the goods to you where appropriate, and will confirm this in writing at the time. More information on Distance Selling regulation can be found here.