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Privacy Policy

Security and Privacy

When using our website, you may give us some personal data, and we want to be as clear as possible about how and why we use and protect your data.

Privacy Policy

Personal Information

JellySonic Limited, us, acts as the data controller of the personal data you give us, by ordering products, or by sending request forms, or by contacting us in other ways. We'll only ever ask for the information that we need, and we'll only use it for the purpose we state. All the order details we store are held on secure systems, and this information is located within the UK. Except for the conditions listed below or required by law, we don't give them to anyone else.

When creating an account on Guitarbitz.com to order items, we’ll ask for your name, address, phone number and email address. We also store your order details. We’ll only use those to process your orders and contact you about your orders. We may also invite you to provide feedback on your order, or ask you if all was well with the delivery.

Payment providers

When placing your order using our online checkout, we offer several choices on how to pay.

Whichever payment service you choose to process your payment, these services adhere to extremely strict security and privacy standards. You enter payment information directly using their secure systems, and for added security, we don’t have any access to your full payment details. All of our payments through Guitarbitz.com are handled either by SagePay or PayPal, depending on your chosen payment method.

Delivery providers

To get your order to you, we use several delivery methods Depending on the items and service you choose, we currently use DPD and the Royal Mail. To provide you with an easy delivery and, in some cases, tracking information, we may give them your name and address, mobile phone number and email address. They use this information to deliver your goods only.


Email Newsletter

We run an email newsletter to let you know about offers, new products and news, and we’d love you to subscribe. This list is completely separate to your order details and Guitarbitz account, and requires you to sign up separately. You will also need to reply to an email to confirm your consent to receive the newsletter.

If you have subscribed to our email newsletter, we will only send you relevant emails and won't pass your details onto anyone else. If you wish to stop receiving these emails you can either use the unsubscribe link you can find on each and every email, or contact us by email, letter or phone.


Cookies

A cookie is a small piece of text sent to your internet browser by a website that you visit. It helps the website to remember information about your visit, like what’s in your shopping basket and other relevant settings. That can make your visits easier and the site more useful to you. Cookies play an important role, without them most websites wouldn’t be able to work.

We use a cookie to keep track of what's in your shopping basket before you proceed to the secure checkout page. If you create an account and sign in we use cookies to check you’re signed in, and to use your wishlist , last viewed items, and to store these and your shopping basket for your later use.

We use Google Analytics to make sure everything is working properly, and to see how people use our website in order to make a better user experience. This system uses cookies, and the data collected is anonymised, does not include any personal information, and Google will not associate this with any other data held by Google.

However, if you would like to opt out of Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) not to send information to Google Analytics. The browser add-on is available for most modern browsers, please follow this link. https://tools.google.com/dlpage/gaoptout

Comprehensive information on how google uses cookies is available here: https://policies.google.com/technologies/cookies

To enhance our product information, we sometimes embed video content from websites such as YouTube. This embedded content may present cookies from these websites.

YouTube’s privacy policy is available here: YouTube Privacy Policy

Similarly, when you use one of the social media share or like buttons, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these, as we do not control the use of these cookies.

 

Managing cookies on your computer

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website or services.

How long we keep your data

We are required under UK law to keep your basic personal data for a minimum of 6 years, after which it can be destroyed.

Your information we use for the newsletter will be kept until you notify us you no longer wish to receive this information.

How we use your information

Here is a list of the ways that we may use your personal information, as detailed above, and the reasons we rely on to do so. Where we list legitimate interests as a reason, we also list what we believe these legitimate interests are.


Your name and contact details

How we use your name & contact details

Why?

To deliver your order to you

We need to use your name to fulfil our contract with you and get your items delivered to the correct person

Send you service messages by text or email such as order updates

We need to tell you when your order is coming to fulfil our contract with you

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or Guitarbitz

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we and our Payment Provider uses your payment information

Why?

Take payment, and give refunds

We’ve got to use this information to fulfil our contract to you.

Fraud prevention and detection

To detect and prevent fraud against both you and Guitarbitz

Your contact history with us

What you’ve said to us — for example, over the phone, or via email, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

To sell you things!

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it...

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site or use our app, including your IP address and device type. Don’t worry; your personal address cannot be identified from the IP address.

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To meet our legal obligations about looking after your data


Your Rights

If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. You have the following Data Subject Rights for your personal information:

  • Right of access –to request access to your personal information and information about how we process it.
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
  • Right to erasure – to have your personal information erased (where we are not required by law to keep it).
  • Right to restriction of processing – to restrict processing of your personal information.
  • Right to data portability - to electronically move, copy or transfer your personal information, where applicable.
  • Right to object - to object to processing of your personal information.


If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

If you have any queries or questions about the security and safety of your details on this website, or if something is unclear, we would be more than happy to help, please contact us.