Terms and Conditions for Bitz Online Limited T/A guitarbitz.com

Making a Purchase

Simply browse around our online guitar shop, clicking ‘add’ on any products you wish to buy. These are then added to your shopping basket, you can also remove any items from your basket by going into 'My Basket'. When you are finished browsing to go through to the payment section from your basket. Here you will be asked for the details we need to satisfy the order, names, addresses, credit card details and so on.  All prices for products shown on this website are in £ Stirling with VAT shown at 20.0% where applicable.


Credit Card Security

We accept most Credit and Debit Cards, Visa, MasterCard, Delta, Maestro, Switch and Solo. You can also call us on 0845 2222 603 if you can't or don't wish to use the internet to make your purchase, or if you'd like help or advice on your purchases.   Your Credit card payment will be handled by one of the UK's largest 3rd party payment providers, SagePay. All credit card numbers are encrypted in their software using the latest 128 bit encryption. We never get to see your card details and they are not held in clear text on any web page.


Images on our site

The images of products shown on our site are indicative only, whilst we have tried to accurately show you what your new guitar is going to look like, the factories may change things slightly without telling anyone! Please note the pictures on our site are for reference only, and actual products may vary slightly. These pictures are copyright of Bitz Online Limited.


Delivery of your Purchases

Postage is FREE on ALL orders to the UK, including Northern Ireland.   Delivery of guitars, amplifiers and physically large items are shipped by couriers for delivery to you following working day (Please Note UK Over Water and remote areas may take 2 working days, Europe may take up to 7 working days), a signature will be required on delivery. Everything else (small item) is posted First Class Royal Mail. Small item orders over £30 are sent via First Class Recorded Royal Mail and a signature will be required.   We make every effort to dispatch orders made before 4.00PM on a working day that evening. After 4pm, orders will be dispatched the following working day. If there is any variation to this, we'll contact you as soon as we can to let you know.   We'll Email you when your order is shipped, advising you of an anticipated delivery day. Your order status can also be tracked on our website by going into ‘My Account’, here you can see if orders are awaiting dispatch or already dispatched.   All products are checked for quality, performance and damage BEFORE they are dispatched. Please check the condition before signing for delivery (if required). If they appear to be damaged, tell the courier driver and refuse to accept them. If you have accepted them and you subsequently find anything is damaged, you MUST inform Bitz Online Limited in writing within 7 days of delivery so that we can contact our couriers. You must open all items and check all goods are OK upon receipt.  

We can deliver to the following European countries:
France, Germany, Spain, Italy, Netherlands, Republic of Ireland, Luxembourg, Austria, and Denmark - £15 per order.
Finland, Sweden and Portugal - £25 per order.
Switzerland and Norway - £50 per order.
These orders typically take up to 5 working days to be delivered, you can still track your orders via the Internet in the same way.


Items Out of Stock

Products not in stock at Guitarbitz are shown on the site as ‘Please Call 0845 2222 603 to Order’ and you will not be able to order them. You can opt for us to email you when the item is back in stock. We believe this is a better service than allowing you to order, taking your money, and subsequently making you wait for delivery. Please be assured that all items are currently in stock for immediate dispatch.   Ordering out of stock products can't be made on the website, however, if you do wish to place an order, please contact us on 0845 2222 603 and we can advise you when the stock is expected and earmark products for you.
Similarly, if a product you want is not shown on the site, say you want another colour of a guitar, please contact us and we can try to source the product for you.


Guarantee and Returns

Guitars, Amplifiers, Electronic Equipment have at least a 1 years manufacturer warranty. If an item becomes defective within the warranty period, please contact us and if necessary we can arrange for you to return the goods to us.  This does not apply to fair wear and tear, neglect or abuse.  Once received we will check the item. If an item is found to be faulty we will repair, if possible, or replace the item at the discretion of Bitz Online Ltd.

For UK returns, we offer a collection service for returning large items that are deemed to be faulty. We will arrange with you, for our couriers to collect the item and return it to Guitarbitz.  Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit.
For smaller items or, if you decide not to use our collection service to return an item, we recommend using an applicable Royal Mail service with relevant insurance to cover your costs of the item if anything goes wrong on its way back to us.  Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.  Once received, we will check the items and if the item is found to be faulty, we will compensate you for your postage costs*.

*The maximum we are able to compensate will be based on the price of our collection service. Details are available upon request. Compensation for your postage costs will be via either a Guitarbitz credit or Guitarbitz gift voucher.

Please note that if goods are repaired or inspected by a third party during this period for any reason without our written consent, this may invalidate the warranty, and we cannot be held responsible for any costs incurred.

You are responsible for maintaining your product and general maintenance is not covered by the warranty.

If you return an item to us for repair and it is not found to be faulty and it is not covered under the warranty, we may charge you a service charge and you will be responsible for the cost of getting the item to us and our costs of returning the item back to you.


Cooling Off Period

Under the ‘Consumer Protection (Distance Selling) Regulations 2000’, you have a 'cooling off period', a right to cancel orders made on this website for 7 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code.
Once the items are received safely at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition and undamaged, we shall then arrange a full refund. You will be responsible for the costs of returning any unwanted item.
Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.  Unfortunately, we cannot pay for the costs of returning any unwanted products to us safely, please retain proof of postage for any item you need to return. Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period unless the goods develop a fault and are within warranty.



Exchanges

If you wish to exchange any items received for an alternative product, you can do this within the Cooling Off Period as described above, provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition. Please contact us for an Exchange Code. Unfortunately, you will be liable for the following costs, any price difference between exchanged items, postage costs back to us, postage and packaging costs of the replacement items back to you.   Any variations to the exchanges policy above is by special arrangement with us ONLY, we are not obliged to accept exchanges after this period unless the goods develop a fault and are within warranty.


Mailing List

We maintain a mailing list so that we can keep in touch with our customers to inform them of new products, any promotions we may run and providing a service regarding items purchased! You can join the mail list at any time, or, if you wish to be removed please contact us. When you submit an Email address, you will receive an email to which you must reply before you are added to the list. This is in your best interests I'm sure you'll agree.
We will not sell / pass your email address to third parties.
If you have placed and order and your item is being delivered by our courier, we will pass your address details, email address and contact telephone number onto our courier (Interlink Express) so that they can deliver your order to you efficiently.  

Thank you for reading these terms and conditions.