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Terms & Conditions

Terms and Conditions for Bitz Online Limited T/A Guitarbitz

Making a Purchase
In Stock Items
 
Simply browse around our online guitar shop, clicking ‘Buy Now’ on any products you wish to purchase. These are then added to your shopping basket.  You can remove any items or update the quantities in your basket by going into 'My Basket'. When you are finished shopping, go through to the payment section from your basket. Here you will be asked for the details we need to satisfy the order, names, addresses, credit card details and so on.  All prices for products shown on this website are in £ Sterling with VAT shown at 20.0% included where applicable.

Pre Order Items
Items marked as ‘Pre Order’ are not currently in stock at Guitarbitz.  Upon placing an order for these items, we will contact our supplier immediately and order the item for you.  Please note that delivery of these items can be up to 10 working days, but is often a lot quicker.  If the delay is anticipated to be longer than this, we will contact you to let you know.

Items Out of Stock
Products not in stock at Guitarbitz are shown on the site as ‘Call to Order’ and you will not be able to order them. You can opt for us to email you when the item is back in stock. Ordering these products can't be made on the website, however, if you do wish to place an order, please contact us on 0845 2222 603.

Credit Card Security
We accept most Credit and Debit Cards, Visa, MasterCard and Visa Debit. You can call us on 0845 2222 603 if you can't or don't wish to use the internet to make your purchase, or if you'd like help or advice on your purchases.  Your card payment will be handled by one of the UK's largest 3rd party payment providers, SagePay. All credit card numbers are encrypted in their software using the latest 128 bit encryption. We never get to see your card details and they are not held in clear text on any web page.

Finance
We have teamed up with Pay4Later and Close Brothers Group plc to offer Finance on all orders over £279.  For full details and our Finance Terms and Conditions, please see our Finance Information Page -
http://www.guitarbitz.com/finance-information-i93

Images on our site
The images of products shown on our site are indicative only, whilst we have tried to accurately show you what your new guitar is going to look like, the factories may change things slightly without telling anyone! Please note the pictures on our site are for reference only, and actual products may vary slightly. These pictures are copyright of Bitz Online Limited.



Delivery of your Purchases
UK Delivery

Postage is FREE on ALL orders to the UK, including Northern Ireland. 
Delivery of guitars, amplifiers and physically large items are shipped by couriers for delivery to you following working day (Please Note - UK Over Water and remote areas may take 2 working days).  A signature will be required on delivery.
Delivery of everything else (small item) is posted via the Royal Mails 24 hour service. Small item orders over £30 are sent via Royal Mails Signed For Service and a signature will be required.

We make every effort to dispatch orders made before 4pm on a working day that evening. After 4pm, orders will be dispatched the following working day. If there is any variation to this, we'll contact you as soon as we can to let you know.   We e-mail you when your order is shipped, advising you of an anticipated delivery day. Your order status can also be tracked on our website by going into ‘My Account’, here you can see if orders are awaiting dispatch or already dispatched.

All products are checked for quality, performance and damage as per our 12 Point Check BEFORE they are dispatched. Please check the condition before signing for delivery (if required). If they appear to be damaged, tell the courier driver and refuse to accept them. If you have accepted them and you subsequently find anything is damaged, you MUST inform Bitz Online Limited in writing within 7 days of delivery so that we can inform our couriers. You must open all items and check all goods are OK upon receipt.  

European Delivery
We can deliver to the following European countries:
France, Germany, Spain, Italy, Netherlands, Republic of Ireland, Luxembourg, Austria, and Denmark - £30 per order.
Finland, Sweden and Portugal - £40 per order.
Switzerland and Norway - £75 per order.
These orders typically take up to 5 working days to be delivered, you can still track your orders via the Internet in the same way.


Returns
Guarantee
Guitars, Amplifiers and Electronic Equipment have at least a 1 years manufacturer warranty. If an item becomes defective within the warranty period, please contact us and if necessary we can arrange for you to return the goods to us.  This does not apply to fair wear and tear, neglect or abuse.  Once received back we will check the item. If an item is found to be faulty we will repair, if possible, or replace the item at the discretion of Bitz Online Ltd.

For UK returns, we offer a collection service for returning large items that are deemed to be faulty. We will arrange with you for our couriers to collect the item and return it to Guitarbitz.  Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit.

For smaller items, or if you decide not to use our collection service to return an item, we recommend using an applicable Royal Mail service with relevant insurance to cover your costs of the item if anything goes wrong on its way back to us.  Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.  Once received, we will check the items and if it is found to be faulty, we will compensate you for your postage costs*.

*The maximum we are able to compensate will be based on the price of our collection service. Details are available upon request. Compensation for your postage costs will be via a Guitarbitz credit to your E-Wallet.  Please note we are unable to refund the cost of using Royal Mail Special Delivery or Recorded Delivery services.

Please note that if goods are repaired or inspected by a third party during this period for any reason without our written consent, this may invalidate the warranty, and we cannot be held responsible for any costs incurred.

You are responsible for maintaining your product and general maintenance is not covered by the warranty.

If you return an item to us for repair and it is not found to be faulty or the fault is not covered under the warranty, we may charge you a service charge and you will be responsible for the cost of getting the item to us and our costs of returning the item back to you.


Cooling Off Period
Under the ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’, you have a 'cooling off period', a right to cancel orders made on this website for 14 days from the day you receive your goods in full.

Provided that the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging, are undamaged and in new condition, you can give us notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code. 

To inform us that you wish to return an item, you can email us, call us or you may also use our cancellation form, which you can download here – http:// www.guitarbitz.com/returns-authorisation-request-form-i103 .

You should then return the unwanted goods to us as soon as possible, within 14 days.  Once the items are received safely back at Guitarbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are undamaged and in new condition, we shall then arrange a full refund within 14 days.

Guitarbitz reserve the right to make a deduction to the refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

When you receive your order, you must take reasonable care of the goods.  You may inspect and assess them, but not use them. The extent to which you can handle the goods is the same as it would be if you were assessing them in our shop.

You will be responsible for the costs of returning any unwanted item(s). Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.

Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period unless the goods develop a fault and are within warranty.

The following is an indication of the costs of using Royal Mail and/or Parcel Force to return items to us:-
 * Guitars – Parcel Force Express 48 Service – approximately £20
 * Amplifiers – Parcel Force Express 48 Service – approximately £20
 * Spares and Accessories – Royal Mail First Class Post – between £1 and £5

We are also able to offer a collection service, please contact us for more information.

We are not obliged to accept returns after this period unless the goods develop a fault and are within warranty. Please see the Guarantee section.


Exchanges
If you wish to exchange any items received for an alternative product, you can do this within the Cooling Off Period as described above, provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition.
Please contact us for an Exchange Code. Unfortunately, you will be liable for the following costs, any price difference between exchanged items, postage costs back to us and postage & packaging costs of the replacement items back to you.  
Any variations to the exchanges policy above is by special arrangement with us ONLY, we are not obliged to accept exchanges after this period unless the goods develop a fault and are within warranty.


Mailing List
We maintain a mailing list so that we can keep in touch with our customers to inform them of new products, any promotions we may run and providing a service regarding items purchased!
You can join the mail list at any time, or, if you wish to be removed please contact us. When you submit an Email address, you will receive an email to which you must reply before you are added to the list. This is in your best interests I'm sure you'll agree.
If you have placed and order and your item is being delivered by our courier, we will pass your address details, email address and contact telephone number onto our courier (Interlink Express) so that they can deliver your order to you efficiently.
We will not sell your email address to third parties.


Rewards
When you make a purchase at Guitarbitz, you will be awarded Reward Points.
These are automatically converted to a cash fund (your E-Wallet) which you can use towards future purchases.
Your rewards and e-wallet funds can not be exchanged for cash, and can not be used to buy gift vouchers or to credit a trade account.


Competitions
From time to time, we will hold competitions. Details on how to enter along with competition details and prizes will be detailed on that specific competition.
No cash or alternative prizes are available. 
Competitions are open to UK Residents Only. 
Only 1 entry per person. 
Automated entries will be disqualified.
For voucher promotions, only original vouchers are valid.
Vouchers are not redeemable for cash. 
Winners will be chosen at random from all valid entries. 
Guitarbitz decision is final and no discussion will be entered into.
If a winner does not take up the prize and after Guitarbitz have taken reasonable steps to contact the winner,
Guitarbitz reserve the right to offer the prize to an alternative winner. 
Guitarbitz reserve the right to use the winners details and photographs for post promotion publicity.